Refund policy

🔄 Returns & Refunds Policy

We want you to be completely happy with your purchase. If something isn’t quite right, here’s how returns and refunds work.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original condition, and returned in the original packaging where possible.

• To start a return, please contact us first with your order number and reason for return.

Non-Returnable Items

• Items that have been used, damaged, or altered after delivery

• Any items marked as non-returnable at the time of purchase

Refunds

• Once your return has been received and inspected, we’ll notify you of the outcome.

• Approved refunds will be processed back to your original payment method within 5–7 working days.

• Original shipping costs are non-refundable, unless the item is faulty or incorrect.

Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos where possible.

• In these cases, we will offer a replacement or full refund, including return postage if applicable.

Return Shipping Costs

• Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect.

• We recommend using a tracked service, as we cannot be responsible for items lost in transit.

International Returns

• International customers are responsible for return shipping costs and any customs fees incurred.